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Privacy policy
Effective date: 14th March 2026
Company: Clinic Coach (“we”, “us”, “our”)
Website: https://www.cliniccoach.co.uk
Contact: info@cliniccoach.co.uk
1) Who we are
Clinic Coach is a training company. We provide online and in‑person training and sell related products. We are the “controller” of your personal data when you use our website or purchase from us. If you are in the UK or EEA, we process your data under the UK GDPR and (where applicable) the EU GDPR and Data Protection Act 2018.
Data controller: Clinic Coach
Data Protection Contact: Orla O'Doherty, Founder and Lead Trainer, info@cliniccoach.co.uk
2) What data we collect
We collect and process the following categories of personal data:
Subscriber data: name, email address (when you sign up for our newsletter, download resources, or create an account).
Account & transaction data: billing details, order history, delivery details, invoices/receipts, and support interactions.
Payment data: we do not store full payment card details on our servers. Payments are processed by our payment partners (see “Third parties” below).
Website usage & cookies: IP address, device information, pages viewed, and interactions collected via cookies and similar technologies (see “Cookies” below).
3) How we collect your data
Direct: forms on our website (built on Wix), account registration, checkout, email sign‑ups, event registrations, support requests.
Automatic: cookies, analytics, and logs generated by your browser and our web platform.
Third parties: payment processors (for transaction confirmations), email service providers (for subscriber management), and analytics tools.
4) Why we use your data (purposes) & legal bases
We only use your data when we have a lawful basis:
5) Marketing preferences
If you opt in to receive emails, we’ll send news, offers, and updates about Clinic Coach. You can unsubscribe at any time by clicking the link in our emails or contacting us at info@cliniccoach.co.uk. If we rely on legitimate interests, we will always provide an easy opt‑out.
6) Cookies and similar technologies
Our site (hosted on Wix) uses cookies to operate, remember your preferences, enable checkout, and understand how our website is used. You can manage cookie preferences via our cookie banner and your browser settings. Essential cookies are necessary for the site to function (e.g., security, shopping cart). Non‑essential/analytics cookies require your consent where applicable. For more details (including cookie categories and lifespans), see our Cookie Notice
7) Third parties and processors
We share personal data with trusted providers who help us deliver our services. These providers only process data on our instructions and must protect it. Typical providers include:
Website host / platform: Wix.com Ltd. (website hosting, forms, site analytics, security).
Payment processors: Wix Payments, Apple Pay, Google Pay and PayPal (secure payment processing). Clinic Coach does not store full card details.
Email & CRM tools: Wix Email Marketing (subscriber management and email delivery).
Analytics & performance: Wix Analytics (site usage insights).
Delivery and logistics: if physical products are shipped, relevant couriers/postal services receive delivery information.
We also share data if required by law, to enforce our terms, or to protect our rights, users, or the public.
8) International transfers
Some providers (including Wix and certain email/payment processors) may process data outside the UK/EEA. Where this occurs, we rely on lawful transfer mechanisms (e.g., Adequacy Regulations, Standard Contractual Clauses, and additional safeguards) to protect your data.
9) Data retention
We retain personal data only for as long as necessary for the purposes described above:
Subscriber data (name, email): until you unsubscribe, or for 5 years after your last interaction, unless you ask us to delete sooner.
Account & order records: typically 6 years to meet tax and accounting requirements (or as required by law).
Support communications and analytics logs: for 5 years, minimised and aggregated where possible. We will securely delete or anonymise data when it is no longer needed.
10) Your rights
Subject to applicable law, you may have the right to:
Access your personal data and receive a copy
Correct inaccurate or incomplete data
Delete your data (in certain cases)
Restrict or object to processing (including direct marketing)
Data portability (receive your data in a usable format)
Withdraw consent at any time (where we rely on consent)
Lodge a complaint with a supervisory authority (e.g., ICO in the UK: ico.org.uk)
To exercise your rights, contact us at info@cliniccoach.co.uk. We may need to verify your identity.
11) Children’s data
Our services are not directed to children under 18. We do not knowingly collect data from children. If you believe a child has provided data, contact us and we will delete it.
12) Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls, and platform safeguards offered by Wix and our service providers. No system is 100% secure; we continually review and improve our controls.
13) Social media, links, and user content
Our website may include links to third‑party sites and social media features. Those sites have their own privacy policies; please review them. We are not responsible for third‑party practices.
14) Changes to this policy
We may update this policy from time to time. We will post the latest version on this page and update the “Effective date” above. If changes are significant, we’ll notify you by email or website notice.
15) Contact us
Questions or requests about this policy or your data? Email: info@cliniccoach.co.uk.
Supervisory Authority (UK): Information Commissioner’s Office — ico.org.uk
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